1.

O R D E R I N G

To place an order or make a general enquiry, make an order enquiry which will prompt an email with details of the pieces you’d like to purchase and all required relevant information. A member of our client care team will reply to discuss available delivery options and raise a personalised invoice

All payments via bank transfer. At this time, Oliver Thornton Home cannot offer financing options or credit card payments

Lead times commence on receipt of payment. All purchases are final

MAKE AN ORDER ENQUIRY

2.

D E L I V E R Y & A C C E S S

Our white glove delivery partner is Brian and Brian who offer six delivery options. Client’s will be contacted by Brian and Brian directly to arrange delivery once orders are complete

    • One set price for up to one sofa and an additional five pieces

    • Dedicated delivery prioritises delivery routes so that clients receive orders ahead of a shared journey and offers flexibility over delivery days

    • Orders will be individually strapped in the vehicle and never stacked

    • Delivery costs include a final inspection by Brian & Brian. Orders will not be delivered unless in perfect condition

    • Clients agree to work directly with Brian and Brian once the order is complete, to arrange delivery within a fourteen day window

    • Access is the responsibility of client

    • Price includes VAT

    • One set price for up to one sofa and an additional five pieces

    • Delivery will be as part of a shared journey with other orders. Client’s accept that delivery dates and times will depend on a shared schedule

    • Orders will be individually strapped in the vehicle and never stacked

    • Delivery costs include a final inspection by Brian & Brian. Orders will not be delivered unless in perfect condition

    • Clients agree to work directly with Brian and Brian once the order is complete, to arrange delivery within a fourteen day window

    • Access is the responsibility of client

    • Price includes VAT

    £270

    • One set price for up to one sofa and an additional five pieces

    • Dedicated delivery prioritises delivery routes so that clients receive orders ahead of a shared journey and offers flexibility over delivery days

    • Orders will be individually strapped in the vehicle and never stacked

    • Delivery costs include a final inspection by Brian & Brian. Orders will not be delivered unless in perfect condition

    • Clients agree to work directly with Brian and Brian once the order is complete, to arrange delivery within a fourteen day window

    • Access is the responsibility of client

    • Price includes VAT

    • One set price for up to one sofa and an additional five pieces

    • Delivery will be as part of a shared journey with other orders. Client’s accept that delivery dates and times will depend on a shared schedule

    • Orders will be individually strapped in the vehicle and never stacked

    • Delivery costs include a final inspection by Brian & Brian. Orders will not be delivered unless in perfect condition

    • Clients agree to work directly with Brian and Brian once the order is complete, to arrange delivery within a fourteen day window

    • Access is the responsibility of client

    • Price includes VAT

  • Description text goes here

    • Price includes VAT

  • Item description

Once notified by Brian and Brian that the order is complete, clients have fourteen days to agree upon a delivery date. Additional storage fees may be applied if orders remain with Brian and Brian for longer than the agreed fourteen day window. Access is the responsibility of client. Should orders be refused at curb-side or doorstep, the client may be responsible for additional delivery fees and storage costs. By placing your order, clients agree to allowing Oliver Thornton Home to share contact information with Brian and Brian

3.

P O S T P U R C H A S E & C U S T O M E R C A R E

Oliver Thornton Home is dedicated to providing an excellent customer care journey. A Client Executive will be assigned to your order, updating you at key points of the bespoke process. When your order is complete, Brian and Brian will become your direct point of contact, assuming the order to arrange delivery as per the agreed terms.

Oliver Thornton Home create bespoke orders to your material choices In some instances, fabrics and leathers will be woven and, or dyed specifically for your order. For this reason, lead times are approximate and may be affected. Colours may vary between dye lots

4.

R E T U R N S , F A U L T S , D A M A G E S & W A R R A N T Y

We do not accept returns.

1 year post purchase warranty

C O N T A C T

Our customer care team can be contacted within business hours by emailing orders@oliverthorntonhome.com

To speak with a member of the customer care team in person, our hours are below:

0207 777 7777

Mon - Wednesday: 10.30 - 4.30

FAQs

M A N U F A C T U R I N G

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O R D E R I N G

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D E L I V E R Y

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O L I V E R T H O R N T O N H O M E

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