1
ORDERING
Make an order enquiry, which will prompt an email with details of the pieces you’d like to purchase and required information, or visit our contact page (here). A member of our client care team will reply to discuss lead times and delivery options. Invoices are sent via email. Payments via bank transfer or through a secure payment link sent by a client executive. Lead times commence on receipt of payment
Trade enquires and resources available here
Visa • Mastercard • American Express
At this time, Oliver Thornton Home cannot offer financing options or credit card payments
All purchases are final
2
DELIVERY & ACCESS
Our white glove delivery partner is Brian and Brian who offer six delivery options. Clients will be contacted by Brian and Brian directly to arrange delivery once orders are complete
-
One set price for up to one sofa and an additional five pieces
Dedicated delivery prioritises delivery routes so that clients receive orders ahead of a shared journey and offers flexibility over delivery days
Orders will be individually strapped in the vehicle and never stacked
Delivery costs include a final inspection by Brian & Brian. Orders will not be delivered unless in perfect condition
Clients agree to work directly with Brian and Brian once the order is complete, to arrange delivery within a fourteen day window
Access is the responsibility of client
Price includes VAT
-
One set price for up to one sofa and an additional five pieces
Delivery will be as part of a shared journey with other orders. Client’s accept that delivery dates and times will depend on a shared schedule
Orders will be individually strapped in the vehicle and never stacked
Delivery costs include a final inspection by Brian & Brian. Orders will not be delivered unless in perfect condition
Clients agree to work directly with Brian and Brian once the order is complete, to arrange delivery within a fourteen day window
Access is the responsibility of client
Price includes VAT
-
One set price for up to one sofa and an additional five pieces
Dedicated delivery prioritises delivery routes so that clients receive orders ahead of a shared journey and offers flexibility over delivery days
Orders will be individually strapped in the vehicle and never stacked
Delivery costs include a final inspection by Brian & Brian. Orders will not be delivered unless in perfect condition
Clients agree to work directly with Brian and Brian once the order is complete, to arrange delivery within a fourteen day window
Access is the responsibility of client
Price includes VAT
-
One set price for up to one sofa and an additional five pieces
Delivery will be as part of a shared journey with other orders. Client’s accept that delivery dates and times will depend on a shared schedule
Orders will be individually strapped in the vehicle and never stacked
Delivery costs include a final inspection by Brian & Brian. Orders will not be delivered unless in perfect condition
Clients agree to work directly with Brian and Brian once the order is complete, to arrange delivery within a fourteen day window
Access is the responsibility of client
Price includes VAT
-
-
-
-
-
-
-
Once notified by Brian and Brian that the order is complete, clients have fourteen days to agree upon a delivery date. Additional storage fees may be applied if orders remain with Brian and Brian for longer than the agreed fourteen day window. Access is the responsibility of client. Should orders be refused at curb-side or doorstep, the client may be responsible for additional recall, handling, storage and re-delivery fees costs. By placing your order, clients agree to allowing Oliver Thornton Home to share contact information with Brian and Brian
3
POST PURCHASE & CUSTOMER CARE
Oliver Thornton Home is dedicated to providing an excellent customer care journey. A Client Executive will be assigned to your order, updating you at key points of the bespoke process. When your order is complete, Brian and Brian will become your direct point of contact to arrange delivery as per the agreed terms
Oliver Thornton Home creates bespoke orders to your material choices. In some instances, fabrics and leathers will be woven and, or dyed specifically for your order. For this reason, lead times are approximate and may be affected. Colours may vary between dye lots. Please read fabric and leather care guides prior to placing an order.
View our Terms and Conditions here
4
RETURNS,FAULTS,DAMAGES & WARRANTY
All pre-launch pieces are made to order and are therefore non refundable or eligible for exchanges. The purchase warranty covers the first year of use, excluding accidental damage and misuse. Any manufacturer faults or damages that incur due to construction or delivery will be rectified by a client care executive.
Fabrics and leathers are excluded from the warranty. If the fabric or leather in which the item is upholstered sustains soiling, staining, dulling, bruising, pilling or any general change in appearance or texture, this is considered ‘wear’ and therefore falls outside of the warranty. Please read the fabric and leather care guides on each product page and review our terms and conditions.
View our Terms and Conditions here
ALL ORDERS ARE FINAL
C O N T A C T
FREQUENTLY ASKED QUESTIONS
M A N U F A C T U R I N G
-
Our workshop is just outside of Hereford in the UK, where items are made by hand using techniques passed down by generations of furniture makers and upholsterers.
Oliver Thornton Home is dedicated to manufacturing as much as possible in the UK. We employ a small amount of hybrid manufacturing for leather cladding, metal work and hand carving; all skills which we hope to bring back to the UK in commercial manufacturing as the company establishes purpose built premises. Part of our mission is to reinstate these niche skills into commercial British manufacturing.
-
Lead times vary based upon the requirements of each piece. Please make an order enquiry via our contact page for exact lead times.
All of our pieces are made by hand to meet your order. Items with elements manufactured outside of the UK are part of our two part step manufacturing process, in which upholstery will be completed within the UK, as part of our mission to keep as much of our manufacturing on UK soil. Due to the nature of this process, lead times on these pieces will be extended.
In some instances, our fabrics will be woven to meet your order, which increases lead times. Oliver Thornton Home is working in collaboration with three major British fabric houses as part of our mission to support British business. If you require your pieces quicker than our mills can weave your fabric, we can offer alternative options, outside of the Oliver Thornton Home curated collection. Make an order enquiry for more information via our contact page.
In some instances, our leathers will be dyed to meet your order, which increases lead times. If you require your pieces quicker than our mills can weave your fabric, we can offer alternative options, outside of the Oliver Thornton Home curated collection. Make an order enquiry for more information via our contact page.
-
At present we are only releasing the five key pieces of upholstered furniture featured on this website. This is a pre-launch capsule collection which establishes the foundation of a larger offering, available when the brand launches in the future.
O R D E R I N G
-
Visit our contact page for relevant email addresses, or to book a callback from a client care executive.
Once you have established contact, a client care representative will talk you through your order, fabric and leather choices, and raise an invoice.
You will be able to settle this invoice via a payment link we will send to your email, or a direct transfer into our business account. Details will be provided.
All Orders are final. Payments via Visa, Mastercard and Amex
-
Once you receive your invoice via email, a client care executive will follow with a payment link, or you will be able to make payment via a direct transfer into our business account. Details will be provided.
All Orders are final. Payments via Visa, Mastercard and Amex
-
All pre-launch pieces are made to order and are therefore non refundable or eligible for exchanges. The purchase warranty covers the first year of use, excluding accidental damage and misuse. Any manufacturer faults or damages that incur due to construction or delivery will be rectified by a client care executive
ALL ORDERS ARE FINAL
Further information on warranty terms, damages and delivery, available here
-
The purchase warranty covers the first year of use, excluding accidental damage and misuse. Any manufacturer faults or damages that incur due to construction or delivery will be rectified by a client care executive.
Fabrics and leathers are excluded from the warranty. If the fabric or leather in which the item is upholstered sustains soiling, staining, dulling, bruising, pilling or any general change in appearance or texture, this is considered ‘wear’ and therefore falls outside of the warranty. Please read the fabric and leather care guides on each product page and review our terms and conditions.
-
We encourage anyone who wants to buy our pieces to purchase samples, so they can accurately asses the true colour of the fabric, or leather, and feel the exceptional quality.
Every screen will have a different resolution which results in the possibility of fabric and leather images varying from the physical sample.
-
Oliver Thornton Home is not VAT registered.
D E L I V E R Y
-
White glove delivery specialists, Brian and Brian will deliver your item. Please review the shipping options here.
Through the ordering process a client care executive will talk you through all available delivery options. This will include receiving a bespoke quote from Brian and Brian so that you can choose the option which is right for you.
Brian and Brian are a UK based delivery and instillation specialist run by Milly and Christian Hudson-Evans. When your order is completed and ready for delivery, you will be referred to Brian and Brian directly and asked to liaise directly with their team to arrange delivery.
-
Yes, when your order is completed, you will receive direct contact from Brian and Brian. It is the client’s responsibility to respond within a ten day window before storage fees will apply. Storage fees must be paid before Brian and Brian will deliver.
If you know that you will struggle to receive your order within the ten day window, speak to your client care executive to arrange storage within our workshop.
-
You can call Brian and Brian on: 0203 086 747
Or email: help@brianandbrian.co.uk
O L I V E R T H O R N T O N H O M E
-
Oliver Thornton is an interior designer, creative director and actor who has worked at the highest level in both the United Kingdom and America.
Oliver Thornton Home is Oliver’s love letter to British heritage. Whilst living in New York, he felt a great longing to return to many of the UK’s finest Country Houses and estates. Oliver grew up visiting heritage sites, as well as living next to an abandoned castle in South Wales. Upon returning to the UK in 2021, Oliver had the idea to start Oliver Thornton Home, combining his work as an actor, and a designer.
Mirroring a theatrical experience, Oliver wanted to create a fully realized world of British refinement, providing an escape from the everyday by transporting his customers to the extraordinary. In the same way that the audience find themselves lost to a fantasy world when the curtain opens, Oliver set out to achieve the same feeling of escapism and storytelling within the home. Which is so much of what British heritage and the Country House stands for, they are global markers of aspirational living, inspiring so many to dream of all that a life can be.
Our mission is to open doorways to a fantasy world of British refinement, where all are invited to escape and indulge in a life well lived.
Oliver founded Oliver Thornton Home in 2025, although work began to source suppliers, manufacturers and bring his designs to life in 2021. He is a proud non binary, queer founder and has built Oliver Thornton Home on the pillars of inclusion, equality and diversity.
-
Visit our contact page where you can book a callback from a client care executive.
-
Oliver lives and works in London. Our manufacturers are based in Hereford, UK.
At present we have no bricks and mortar showrooms. News of pop-up spaces will be announced on our instagram feed. Follow @oliverthorntonhome and subscribe on our home page for news and updates.
-
Follow our instagram feed here - @oliverthorntonhome
Follow our founder, Oliver, here - @oliverthorntonofficial
Follow us on Facebook here - Oliver Thornton Home
Follow us on Tik Tok here - @oliverthorntonhome
-
-
Your privacy is of paramount importance to us. Read our Privacy Policy here
OLIVER THORNTON HOME PRIVACY POLICY
Last Updated 02.12.25
Oliver Thornton Home (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you interact with our website, subscribe to our mailing list, submit Instagram lead forms, or make an enquiry.
We operate as an online-only luxury furniture retailer and do not have any physical store locations.
1. Who We Are
Oliver Thornton Home
Website: www.oliverthornton.com
Email: home@oliverthornton.com
We are the data controller responsible for your personal information.
2. Information We Collect
We may collect the following types of personal data:
a) Information you provide directly
This includes information submitted through:
Instagram Lead Forms
Website Contact Forms
Newsletter/Subscriber Forms
Accounts and checkout
Such information may include:
Full name
Email address
Phone number
Address (if placing an order)
Any message or enquiry you submit
b) Information collected automatically
When you visit our website, we may collect:
IP address
Device type
Browser information
Pages viewed and actions taken
Cookies and tracking data
This helps us improve website performance and understand user behaviour.
3. How We Use Your Information
We use your personal data for the following purposes:
To respond to your enquiries
To process newsletter or subscription sign-ups
To send marketing emails
To fulfil orders and provide customer support
To analyse website performance and improve our services
To personalise your experience on our website
To manage Instagram advertising interactions and follow-up communication
We will only use your information where lawful and necessary.
4. Marketing Communications
With your consent, we may send you:
Brand updates
New product announcements
Promotional offers
Interior design and lifestyle content
You can opt out of marketing at any time by:
Clicking “unsubscribe” in any email
Emailing us at home@oliverthornton.com
5. How We Store and Protect Your Data
Your information is stored securely through trusted platforms and service providers, which may include:
SquareSpace
Website hosting and analytics providers
Meta (Facebook/Instagram) lead form integrations
We take appropriate security measures to prevent unauthorised access, disclosure, or misuse.
6. Sharing Your Information
We do not sell your personal data.
We only share your information with third parties when necessary for:
Email marketing services
Website hosting and analytics
Payment and order processing (if applicable)
Advertising integrations (such as Meta lead forms)
All third-party providers are required to protect your data in compliance with applicable laws.
7. Cookies and Tracking Technologies
Our website uses cookies to:
Improve site performance
Enable essential website functionality
Understand how visitors use our site
Support advertising and retargeting
You can manage cookies through your browser settings.
8. Your Rights (UK & EU GDPR)
Depending on your location, you may have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Withdraw marketing consent at any time
Request a copy of your data
Object to certain forms of processing
To exercise your rights, contact us at: home@oliverthornton.com
9. Retention of Your Data
We keep your personal information only for as long as is reasonably necessary for:
Fulfilling the purpose it was collected for
Legal or regulatory requirements
Managing ongoing customer relationships
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Oliver Thornton Home
Email: home@oliverthornton.com
Website: www.oliverthornton.com