O L I V E R T H O R N T O N T E R M S A N D C O N D I T I O N S

1. Promotional activity

1.1 During periods of promotional activity, only one offer or discount is valid at any one time.

1.2 No offer can be used in conjunction with any other offer.

1.3 Quotes given out in promotional periods are only valid until the stated expiry dates for that promotion.

1.4 No offers can be used in the purchase of clearance items.

1.5 Founders and First Order Concessions are only valid on first orders and are at the discretion of Oliver Thornton Home to offer,

or give. Term limits my apply. Clients must subscribe and check the sign-up box on www.oliverthornton.com to be eligible for

this offer.

2. Information about us

2.1 oliverthornton.com is a site operated by Oliver Thornton LTD ("Oliver Thornton Home / we / our / us").

2.2 We are registered in England and Wales under company number 14312744 and with our registered office at 76 Avonmore

Road, London, W14 8RS

2.3 Our main trading address is 76 Avonmore Road, London, W14 8RS

3. Availability

The Products on our site are available for purchase and delivery within the United Kingdom and outside of these territories. For a

delivery quote please contact orders@oliverthornton.com. Additional terms and charges may be applicable. Clients who are

purchasing outside of the UK will be subject to import duties and other costs which may arise when delivering outside of the UK.

The client will be classed as the importer and must accept delivery for the product.

4. Your status

To be eligible to purchase Products on our website you must:

(a) be capable of entering into binding contracts; and

(b) be at least 18 years old.

(c) provide your real name and contact details (including e-mail); and

(d) a valid delivery address.

5. How the contract is formed between you and us

5.1 By purchasing, you agree to our Terms and conditions. Oliver Thornton Home’s terms and conditions apply as soon as

payment has been received by us by all means. You will be legal bound to conditions 1 - 28.4 in making payment and ‘placing an

order’.

5.2 An invoice will be sent via email in response to an order enquiry. After we receive a bank transfer for the full amount or full

payment in response to a payment link, you will receive an e-mail from us acknowledging that we have received your order. This

is known as the order acknowledgment.

Please note that this means that your order has been accepted. Your order is a contractual acknowledgement that we will begin

making the product associated with the order acknowledgment. All orders are subject to availability and to acceptance by us, and

we will confirm our acceptance to you by sending you an e-mail that confirms that your order and payment has been received

(order acknowledgment). The contract between us (Contract) will only be formed when we send you the order acknowledgment.

We reserve the right to refuse or supply any individual or company based on non discriminatory reasons, criminal history or

ongoing investigations, a record of discriminatory, harmful or pejorative language.

5.3 The Contract only applies to those products which appear as per of the order acknowledgment. We will not be obliged to

supply any other products which may have been part of your order until the such products has been confirmed in a separate order

acknowledgment.

5.4 You are responsible for checking and confirming that all details of your order are suitable for your requirements, including

specifications, measurements, dimensions, features, fabric, access, and delivery.

5.5 Your order with us shall constitute:

(a) your agreement to these terms and conditions; and

(b) confirmation that you meet the eligibility requirements of condition 4

5.6 Any typographical, clerical or other error or omission in any sales literature, quotation, price-list, acceptance of offer, invoice

or other document issued by us will be subject to correction without any liability on our part.

5.7 Oliver Thornton Ltd reserve the right to cancel any order, up to the point of despatch, for any product we are unable to fulfill

or we feel the quality of the product does not meet our standards.

6. Product specifications

6.1 The details, makes and designs of our products are constantly changing and we reserve the right to change the specification of

our products without prior notice in relation to future sales. You should check our website for details.

6.2 Products supplied to you may differ as a consequence from those on display or advertised. Unless agreed with you, the

products supplied will be of equivalent value, functionality and appearance. Any significant variations will be notified to you.

6.3 Leather products are made from quality natural leather and accordingly they may not be uniform in colour or texture. Some

leathers will show natural marks and scars on the hide. Some leathers will mature with age and exposure to sunlight and heat.

6.4 We will endeavor to match the colour and texture of the fabric of your product to the samples chosen as accurately as possible,

but variations in both the colour (dye batches and lighting conditions) and texture may occur.

6.5 Whilst we measure our furniture as accurately as possible, it is handmade and small variations can occur. We therefore allow a

tolerance as stated on our website. This is between 6 mm - 20 mm.

7. Cancellation and amendment of orders

7.1 All of our furniture is made bespoke to order and therefore cannot be cancelled, refunded, or exchanged.

7.2 Distance Selling Regulations do not apply to a product that is made or assembled especially for you ("bespoke"). Therefore,

once we have accepted an order from you that is for a bespoke product, you do not have the right to cancel it. If we cancel your

order, it is entirely at our discretion.

7.6 If you wish to add additional pieces to an order prior to delivery please contact us via email: orders@oliverthornton.com

7.7 Prior to ordering please check the dimensions of the product(s) you are proposing to order to ensure access / they will fit into

your chosen location for them. It is the client’s responsibility to check access. If access is denied or refused by our delivery

partner due to any access concerns, the order acknowledgement contractually requires you to pay any fees related to returning

items to our delivery partners warehouse and, or, subsequent storage.

8. Availability and delivery

8.1 Our Delivery partner is Brian & Brian. You will be responsible for accepting correspondence from Brian and Brian once the

order has been completed and is ready for delivery. Brian and Brian offer a two week complimentary window to accept

correspondence and delivery of your order. After this point, Brian and Brian have the discretionary right to charge a storage cost

per item for every day that passes without the possible outcomes:

(a) contact

(b) a confirmed delivery date

(c) the goods have left the warehouse

8.2 Delivery charges will be quoted based upon location and items ordered

(a) Standard delivery quotes will be one price which covers up to 4 pieces total (of which only one can be sofa). For over 4

pieces (or more than one sofa) a higher delivery charge will be quoted, reflecting quantity, items and location.

(b) Please contact us via email: orders@oliverthornton.com for bespoke delivery charges. These include all addresses within and

outside of the M25 and any shipping option which includes third party (excluding Brian and Brian).

8.3 It is the responsibility of the customer to inform Oliver Thornton Home, at the time of ordering your furniture, of any

difficulties that maybe encountered when delivering to your property, this includes stairs, corners, door frames, existing furniture

and potential obstructions. If these difficulties result in Brian and Brian refusing delivery, Oliver Thornton Home reserves the

right to cancel the order.

8.4 Safe access to the room of choice is the responsibility of the client, ensuring the route is clear. It is not the responsibility of

Brian and Brian to clear a route to the final location. Brian and Brian will not be responsible for door or window removal. Brian

and Brian retain the right to refuse to move any furniture which is not our own.

8.5 As much as we would like it to be otherwise, we can not be held responsible for any damage found on your furniture after

delivery if you do not allow Brian and Brian to unwrap it for your inspection. As part of the delivery fee, Brian and Brian ensure a

quality check before leaving the warehouse. The product will not be delivered unless it passes quality standards set by Oliver

Thornton Home. For this reason, we can ensure new damage was sustained either in the truck or post delivery and therefore not

the responsibility of Oliver Thornton Home. It is essential the client allows Brian and Brian to unwrap and conduct final checks.

Brian and Brian will contact you directly to notify you when your products are due to be available and, subject to the separate

provisions below relating to customers resident outside mainland UK, will arrange a time and date for delivery to the address

specified by you. With receipt of an order acknowledgement, you agree to allow Oliver Thornton Home to pass your details to

Brian and Brian.

8.6 We ask that you accept the first date offered to you by Brian and Brian. Failure to agree to this date will negate any further

guarantees regarding the timing of your delivery.

8.7 Occasionally a delivery date may be postponed. This may occur for various reasons, for example material shortages, import

delays, higher than anticipated demand for a product, adverse weather conditions or vehicle breakdown. Brian and Brian will keep

you informed if a postponement is necessary and discuss revised timescales with you. We are not liable for any charges you may

incur due to delayed or cancelled deliveries.

8.8 If you require delivery outside of the UK (or you have specific additional delivery requests), and they can, Brian and Brian

will recommend a local, or national, delivery company to partner with. Please contact Brian and Brian if you are experiencing

problems or issues with the third party delivery.

8.9 If you are unable, for whatever reason, to take delivery of your products on the confirmed delivery date, or cancel the delivery

less than 48 hours in advance, Brian and Brian reserve the right to charge you an additional fee for any subsequent deliveries.

Brian and Brian have the discretionary right to charge a storage cost per item for every day that passes (beyond fourteen days)

without the item being delivered (for storage and insurances purposes). Brian and Brian reserve the right not to release the

product until these fees are paid.

8.10 If access is denied or refused by our delivery partner due to any access concerns, our order acknowledgement contractually

requires you to pay any fees related to returning items to our delivery partners warehouse and for subsequent storage. Brian and

Brian reserve the right not to release the product until these fees are paid.

8.11 If Brian and Brian accidentally damage a product in the course of delivery, their liability for that damage will extend to offer

a solution. Oliver Thornton Home will not be liable for accidental damage at your property.

8.12 Time of delivery of a product is not of the essence in this agreement.

8.13 Brian and Brian endeavor to ensure that their delivery team are polite and exercise all reasonable skill and care in delivering

the product to you and in its assembly. To the fullest extent permitted by law we shall not be liable to you for any accidental

damage to your property or person resulting from our delivery of the products.

8.14 White Glove Delivery service includes instillation in a room of your choice, within reason. Brian and Brian will also remove

the packaging from the product to enable you to inspect the product. A signature will be required to acknowledge delivery and that

the product is in perfect condition. The signature of the person accepting delivery at the delivery address will be proof that you, or

the person to whom the order is addressed, has received delivery and of the condition of the product at the time of delivery.

8.15 You must check the condition of the products upon delivery and inform Brian and Brian of any defects or problems with the

products at that time. All queries at this stage will be relayed to us and we will endeavor to agree a means of curing such defects

or problems with you. If you choose not to have the products unwrapped at the time of delivery, we do not accept responsibility

for any defects or problems that would have been revealed by a proper check of the unwrapped products upon delivery.

8.16 Your products will be constructed to the highest possible standards. Please ensure that you read and adhere to the care

instructions relating to your product on our website.

9. Risk and title

9.1 The products will be at your risk from the time of delivery to you.

9.2 Ownership of the products will pass to you upon signature at the time of delivery.

9.3 Payment in full is to be taken at the point of sale which will include delivery quotes. Delivery cannot be arranged until Oliver

Thornton Ltd has been paid in full.

10. Price

10.1 The price of any products will be as quoted on our site from time to time, except in cases of obvious error.

10.2 Oliver Thornton Home will not honour pricing mistakes on the website. If a pricing mistake is discovered after a customer

has paid, customers will still be asked to pay the extra if they have been undercharged originally, or we will refund the amount that

has been overcharged.

10.3 Product prices do not include our delivery charges. For information on our delivery charges please email

orders@oliverthornton.com for a bespoke quote generated with our delivery partners, Brian and Brian.

10.4 Prices are liable to change at any time, but changes will not affect orders for which we have already sent you an Order

Acknowledgement.

10.5 Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products

listed on our site may be incorrectly priced. We will normally verify prices as part of our order procedures so that, where a

product's correct price is less than our stated price, we will charge the lower amount when creating an invoice. If a Product's

correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions

before dispatching the product, or reject your order and notify you of such rejection.11. Our refunds policy

11.1. We do not accept returns, refunds or exchanges.

11.2 If we accept your fabric (not from our collection) to go on our furniture, we do so solely on the basis that should something

go wrong in manufacture we will endeavor to put it right to the best of our ability. However, we can not refund sums we have

never received, ie the costs of said fabric, should something go wrong. Any issues that arise when upholstering a product in a

fabric which is not our own is not our responsibility. We will not refund the cost of the fabric. If the fabric fails during use, this is

not our responsibility.

12. Our liability

12.1 We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the

purposes for which products of the kind are commonly supplied.

12.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the

product you purchased.

12.3 This does not include or limit in any way our liability:

(a) for death or personal injury caused by our negligence;

(b) under section 2(3) of the Consumer Protection Act 1987;

(c) for fraud or fraudulent misrepresentation; or

(d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable

by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of

data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract

or otherwise, even if foreseeable.

13. 1st Year Of Use Guarantee

13.1 Our ‘first year of guarantee’ is a discretionary guarantee which only covers a major manufacturing fail during the first year of

use. This must be classed as a failing which is intrinsic to the manufacturing process and not caused subsequent to delivery from

misuse, abuse, accidental damage, a natural event, beyond our reasonable control, including, without limitation, acts of God, war,

industrial dispute, fire, flood, tempest or national emergencies.

13.2 This discretionary guarantee lasts for 365 days from the day of an accepted (and signed for) delivery.

13.3 Claims should be made by emailing orders@oliverthornton.com

13.4 All claims will be assessed by us based on either photographic evidence, physical evidence or theory based evidence. We

have the right to deny claims for any reason.

13.5 Successful claims will be dealt with by our manufacturer with no guaranteed time limit. Repair and replacement lead times

will be subject to the scope of the works.

14. Samples

14.1 You can buy samples on our website to enable you to visualize what the material will look like. While we try to ensure that

the products are as similar as possible to those displayed on-line or through fabric samples, there may be natural variations & even

dye batch variation.

Please note that samples ordered through our website are intended as a representation of the colour and texture of a fabric and may

not show the full design.

(a) We aim to display the colours accurately, although we cannot guarantee that your computer’s display shows the true colours of

our fabrics, and small variances may occur. The samples sent to you may, therefore, vary slightly from the images on our website.

All images on our website are for illustrative purposes only.

(b) Every effort is made to ensure that the fabrics we supply correspond as closely as possible to our samples. However, variations

in colour between batches may occur from time to time during normal manufacturing processes. We cannot guarantee that any

fabrics we subsequently supply will match exactly the samples sent to you.

(c) All samples of materials shown on our website are subject to availability.

14.2 Our online order process allows you to check and amend any errors before placing an order for samples. Please take the time

to read and check your order at each stage of the order process.

(a) After full payment has been received, you will receive an email from us acknowledging that we have received your order.

(b) If we are unable to supply you with the fabric sample ordered, for example because the product is not in stock or no longer

available, we will inform you of this by email and we will not process your order. If you have already paid for the sample, we

will refund you the full amount as soon as possible

14.3 You can pay for your samples using Visa, MasterCard, American Express or PayPal.

14.4 Delivery

(a) Delivery is calculated based on location. It is the client’s responsibility to choose the appropriate region for posting. If the

client has knowingly, or unknowingly chosen the incorrect postal service, we will contact you to rectify the issue. This may

include asking you to pay the difference (in the instance of having collected a lower original postal fee)

(b) We use third party carriers. We aim to dispatch all fabric orders within 7 days of confirmation of order. Overseas orders will be

shipped within 4 weeks.

(c) All quoted delivery times are estimates only.

(c) You will become the owners of the samples you have ordered when they have been delivered to you. Once they have been

delivered to you, they will be held at your own risk and we will not be liable for their loss or damage.

14.5 Returns

(a) No fabric or samples will be accepted for return. We cut our samples specifically for each order, which means they are non-

returnable.

(b) Where goods are received by you that are faulty, damaged or there is a shortfall then we must be notified within 7 days of

receipt for replacement goods to be sent free of charge. If you believe you have faulty goods, please contact

orders@oliverthornton.com

14.6 Our liability

If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our

only obligation will be to replace any goods that are damaged or defective.

15. Fabrics

15.1 If we accept a designers fabric over one of our own, we do so solely on the basis that should something go wrong in

manufacture we will endeavor to put it right to the best of our ability. However, we can not refund sums we have never received,

ie the costs of said fabric, should something go wrong.

15.2 Stripe, check & pattern fabrics may not be cut & upholstered exactly as depicted on this website as each items is individually

hand made for you.

15.3 Our liability

If the products we deliver are not what you ordered or are damaged or defective, our only obligation will be to replace any goods

that are damaged or defective. This does not include velvet which can bruise and leather which can scratch or patina. It is your

responsibility to read the fabric and leather care guides. An order acknowledgment act as an agreement and contract that you’ve

read these guides and are comfortable with the performance and risks with each material.

15.4 Circumstances beyond our control

Notwithstanding anything set out in these terms and conditions, we will not be liable for any failure or delay in performance of

our obligations if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial

dispute, fire, flood, tempest or national emergencies. If so delayed we will be entitled to a reasonable extension of time for

performing our obligations. Any dates we specify for the delivery of the goods are only approximate and we shall not be liable for

any losses, damages, charges, costs, or expenses caused by any delay in delivery of the goods

15.5 Treatments

No liability will be accepted for changes in appearance, performance, or defects in any of our fabrics if they are treated after

purchase by spraying or processing of any kind, including flame proofing or the application of stain repelling treatments.

15.6 Other important terms

Every care is taken to reproduce faithfully all descriptions of goods; however, errors may occur. If you are in any doubt about our

fabrics, we recommend you contact us at home@oliverthornton.com to discuss the goods in more detail. In the event of goods

being listed at an incorrect price due to typographical error, or error in pricing information from our suppliers, we shall have the

right to refuse or cancel any orders listed at the incorrect price whether the order has been confirmed. If we have already charged

you for the order, we will subsequently cancel your order and immediately issue a refund to your account or card.

16. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our

site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with

information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication by

us or Brian and Brian and you acknowledge that all contracts, notices, information and other communications that we provide to

you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your

statutory rights.

17. Notices

All notices given by you to us must be given to Oliver Thornton Home, 76 Avonmore Road, W14 8RS or

home@oliverthornton.com . We may give notice to you at either the e-mail or postal address you provide to us when placing an

order, or in any of the ways specified in clause 16. Notice will be deemed received and properly served immediately when posted

on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any

notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post

and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee

18. Transfer of rights and obligations

18.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

18.2 From point of Order Acknowledgment, you may not transfer, assign, charge or otherwise dispose of a Contract, or any of

your rights or obligations arising under it, without our prior written consent.

18.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising

under it, at any time during the term of the Contract.

19. Events outside our control

19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a

Contract that is caused by events outside our reasonable control (Force Majeure Event).

19.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and

includes in particular (without limitation) the following:

(a) Strikes, lock-outs or other industrial action.

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or

preparation for war.

(c) Fire, explosion, storm, snow, flood, earthquake, subsidence, epidemic or other natural disaster.

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e) Impossibility of the use of public or private telecommunications networks.

(f) The acts, decrees, legislation, regulations or restrictions of any government.

19.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and

we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring

the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the

Force Majeure Event.

20. Waiver

20.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the

Contract or

any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the

Contract, this

shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

20.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

20.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is

communicated

to you in writing in accordance with clause 14 above.

21. Severability

unlawful or

and

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid,

unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions

provisions which will continue to be valid to the fullest extent permitted by law.22. Entire agreement

22.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in

relation to the

writing.

subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in

22.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise

given by

in these

terms and conditions.

the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated

22.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior

to the date

contract as

provided in these terms and conditions.

of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of

27.2 MAKING A WRITTEN COMPLAINT: If you are not satisfied with our initial response or wish to raise the matter more

formally, please email home@oliverthornton.com so your complaint can be escalated via the correct channel. All written

complaints will be logged.

You will receive a written acknowledgement within three working days.

The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will

be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being

considered.

27.3 TAKING THE MATTER FURTHER

Should you remain unhappy with the response received from Oliver Thornton Home, we would advise that you contact Citizens

Advice Bureau for further information.

27.4 Useful information:

You can book a callback via oliverthornton.com/contact to speak with a member of the customer support team in person.

Finally, please also let us know if you are happy with Oliver Thornton Home’s services. We would love your feedback on your

customer service experience, as we continually review our processes to ensure that the support you receive is first class. All

responses are greatly appreciated.

23. Our right to vary these terms and conditions23.1 We have the right to revise and amend these terms and conditions from time

to time to reflect changes in market conditions affecting

our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and

changes in our

system's capabilities.

23.1 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any

change to

those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to

orders

previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the

Dispatch

Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless

you notify us

to the contrary within seven working days of receipt by you of the products).

24. Terms of Use of Website and Privacy Policy

You should read our terms of use of website and privacy policy which together with these terms and conditions govern our

relationship with

you.

25. Use of user generated content

By responding to or reposting @oliverthorntonhome #oliverthorntonhome on Instagram or any other alternative social platforms,

or

providing blanket written (digital and print) consent to any images you share from your social channels that use

#oliverthorntonhome or tag

@oliverthorntonhome

You agree to the following:

25.1 You grant Oliver Thornton Home, its affiliates and/or related entities (collectively “OliverThorntonHome”) a worldwide,

perpetual,

Facebook,

you may

emails, digital

irrevocable, royalty-free, non-exclusive, transferable right to use your video(s), photo(s) and/or other content posted to Instagram,

X or Pinterest together with your social media handle, social media user name, profile picture, caption and location information

have included in your content (“User Content”) in any media, including but not limited to its webpages, social media pages,

advertising, retailer sites, third party sites, stores for its marketing and/or its advertising both print and digital.

25.2 You grant Oliver Thornton Home the right to use your username, real name, image, likeness or other identifying information

in

connection with any use of your User Content.

25.3 Oliver Thornton Home may use, display, reproduce, distribute, transmit, combine with other materials, alter and/or edit the

User Content for legal and/or regulatory reasons in any way it sees fit (while maintaining the original sentiment), with no

obligation to you whatsoever.

You confirm and agree that:

(a) you own all the rights in the User Content and/or that you have permission from any person(s) appearing in the User Content to

grant the

rights herein;

(b) you and all other person(s) appearing in the User Content are not under 16; and

(c) Oliver Thornton Home’s use of your User Content will not break any law or violate the rights of a third party. Oliver Thornton

Home has

the right to disclose your identity to any third party who claims that the User Content infringes their rights.

You warrant that your User Content is truthful and accurate and that it does not misleadingly exaggerate the effect any Oliver

Thornton

Home product(s) are capable of achieving (whether through pre-production techniques or post-production techniques (including

filtering , retouching or editing etc).

You consent to Oliver Thornton Home’s collection of any personal information you provide, and Oliver Thornton Home’s use and

disclosure of that personal information in connection with the use of your User Content as described above. Your personal

information may be transferred to or accessible from outside the EEA, and may be shared with affiliates or other trusted third

parties working on Oliver Thornton Home’s behalf. By posting User Content with any Hashtag(s) or handles defined above or

otherwise providing Oliver Thornton Home with personal information, you agree to such collection, use, disclosure, transfer and

processing of your information in accordance with these Terms and Conditions, Oliver Thornton Home’s Privacy Policy, and

applicable data protection laws and regulations.

You will not hold Oliver Thornton Home, or any person acting on Oliver Thornton Home’s behalf, responsible for any claims or

demands in connection with the use of your User Content.

You accept that Oliver Thornton Home will not pay you for the use of your User Content and/or for any intellectual property rights

connected with them.

You accept that Oliver Thornton Home may refuse to use or remove your User Content for any reason.

If you change your mind about sharing your User Content, or you do not want Oliver Thornton Home to contact you about User

Content again, please opt out by contacting our marketing team at home@oliverthornton.com Oliver Thornton Home reserves the

right to alter these Terms and Conditions without warning.

26. Law and jurisdiction

such

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to,

Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

27. Complaints procedure

27.1 Oliver Thornton Limited – Complaints Procedure.

OLIVER THORNTON LIMITED aims to provide outstanding products and services which meet and exceed your expectations. At

Oliver Thornton Home, our British and hybrid manufacturing is built and finished to the highest standard but unfortunately, as

with all things in life, things can go wrong.

Our task is to efficiently deal with problems that can crop up from time to time. We aim to provide excellent customer service to

all our loyal customers; our ambition is to resolve issues as quickly as possible and to retain our relationship. Our customers are

front and centre in all of our actions and processes.

In order to ensure that we continue to provide an excellent service to our loyal customers, we have a procedure through which you

can let us know if for any reason you are not satisfied with your dealings with the company. We believe we are good at what we

do, but if we are not getting it right, please let us know.

If you are not happy at any point in your Oliver Thornton Home experience, then please tell us by the following methods:

PRE-DELIVERY: Please refer any feedback relating to pre-delivery complaints directly to your client care executive or email

home@oliverthornton.com

POST DELIVERY: In the instance where your furniture has been delivered and you have an issue or complaint to raise, please do

so by contacting our customer support team with your order number and any photos of the issue, if possible. Any complaint of this

nature can be emailed to home@oliverthornton.com

In the unlikely event of any problems arising with your furniture, we will either ask for image and information or arrange a visit to

inspect the products or arrange for collection of your product at our cost and will carry out an inspection; If there is a genuine fault

with the product that is due to faulty workmanship we will either repair the product or provide you with a replacement. In the

event of a replacement, you may select an alternative product but you will be liable to pay any difference in price.

Download a PDF of the trade application form (here)

Please fill out and return to home@oliverthornton.com

We do not accept applications via post